What are people saying about The Pathway to Love:

“Insightful, practical, heartfully and psychologically sound, The Pathway to Love provides the steppingstones to creating genuine love in your life.  It is a must-read for those who value honesty, authentic commitment to self and other, and appreciate relationship as a vehicle to self-actualization.”

—Michael Bernard Beckwith, author of Spiritual Liberation~Fulfilling Your Soul’s Potential


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You will wonder at times how she knew about you and a particular significant other because she seems to describe you and the relationship to a T. And, when you read the last page you will wish you had read it years and a number of relationships earlier.

Irene Conlan

I have read other books on this topic which spoke to me... This book, which I got in the Kindle version, pulled it all together for me--the biology, personal values, self identity, the human quest for belonging and intimacy. The book... brought to me great understanding. I wish I had ordered the paper version with the workbook. I ended up going back and ordering it.

Paula Markgraf Katz

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Entries in customer service (1)


A Lesson from Good Customer Service 

For those of you that don’t know me well, I have a background in Organizational Development and Training which means that I have consulted, coached, and trained employees and managers on various topics, including leadership and management, change management, team development, communication, and customer service. I recently had an unpleasant experience with a business owner with whom I had contracted for some media development work. I had concerns about some discrepancies between what was promised and what was being delivered. From a customer service perspective, this gentleman broke all the rules to providing excellent customer service and resolving customer complaints. He never engaged in a conversation about my concerns, decided that my complaining was more problematic for him as opposed to me, and wanted me and my concerns to simply go away, end of story. And while he chose not to take advantage of an opportunity to learn something valuable (about himself and his business), I thought I’d use the experience as a means to demonstrate how customer service principles apply to all relationships. There are three basic rules to customer service. These are:

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